Shipping and Return Policy: At stitcheryworld, we strive to provide a seamless and satisfying shopping experience for our customers. Here’s a breakdown of our Shipping and Return policy:

Shipping:

• We offer reliable and efficient shipping services to deliver your orders to your doorstep.
• Shipping charges are calculated based on the destination and weight of the package.
• Estimated delivery times will be provided during the checkout process.
• Standard shipping usually takes 7-10 business days, but we also offer express shipping options.
• Please ensure that the shipping address provided is accurate to avoid any delays or issues.

Return Policy:

• Since our products are custom stitched, we do not have a return policy.
• To initiate a return, please contact our customer service team for further instructions.
• Please note that certain items, such as customized or altered products, may not be eligible for return. Refer to our Product Disclaimer section for more information.

Tax and Duties:

• Prices displayed on our website are exclusive of any applicable taxes or duties.
• Additional taxes or duties may be imposed by the customs authorities of your country upon importation.
• It is the responsibility of the customer to comply with any customs regulations and pay any associated fees.
• All prices on our website are in GBP.

Shipment Delays:

• While we strive to ensure timely deliveries, unforeseen circumstances may occasionally cause shipment delays.
• Factors such as weather conditions, customs clearance procedures, or logistical issues may impact delivery times.
• We will make every effort to communicate any delays and provide updates on the status of your shipment.

What if Customization Goes Wrong?

• At stitcheryworld, we understand the importance of personalized garments.
• Our experienced team takes utmost care in ensuring accurate customization based on the specifications provided.
• However, in the rare event that customization does not meet your expectations, please reach out to our customer service team within 48 hours of receipt, and we will work to resolve the issue promptly.

Product Disclaimer:

• While we make every effort to provide accurate product descriptions and images, please note that slight variations may occur.
• Colors may appear slightly different due to monitor settings or lighting conditions.
• We recommend reviewing the size guide provided for each product to ensure the right fit.
• There may be slight variations in the final product due to the nature of handmade items.
• We reserve the right to make updates and changes to our products without prior notice.
• Wash care-we request you to read the washing instructions carefully as stated on the tag of the merchandise and follow the same to avoid making any damage to it.

We value your satisfaction and are committed to addressing any concerns or inquiries you may have. If you require further clarification or assistance, please do not hesitate to contact our customer service team.

Thank you for choosing stitcheryworld. We look forward to serving you and providing you with exceptional products and services.

1. Information We Collect

Personal Information: We may collect personal information from you when you voluntarily provide it to us. This may include your name, email address, postal address, phone number, and other personally identifiable information. We collect this information when you:

• Place an order for our products
• Subscribe to our newsletter
• Contact us through the contact form or customer support
  Non-Personal Information: We may also collect non-personal information automatically when you visit our Site. This may include your IP address, browser type, device information, and browsing patterns. We use cookies and similar technologies to collect this information. You can learn more about our use of cookies and your choices in our Cookie Policy.

2.    Use of Information

We use the information we collect for various purposes, including but not limited to:

• Providing and improving our products and services
• Processing and fulfilling your orders
• Responding to your inquiries and customer support requests
• Sending you marketing communications, such as newsletters and promotional offers (you can opt out at any time)
• Conducting market research and analyzing trends to enhance our business

3.    Disclosure of Information

• We may share your personal information with third parties in the following circumstances:
  Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing our services. These providers may have access to your personal information but are obligated to keep it confidential and use it only for the specific purposes for which it was shared.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests from authorities, such as court orders or government agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4.    Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security techniques to safeguard your data, and our employees undergo regular training on data protection.

5.    Your Choices and Rights

You have the right to:

• Access, update, or correct your personal information
• Object to or restrict the processing of your personal information
• Request the deletion of your personal information, subject to applicable laws and regulations
• Opt-out of receiving marketing communications.
• Withdraw your consent, where applicable.
  To exercise any of these rights or for any privacy-related inquiries, please contact us using the information provided in the “Contact Us” section below.

6.    Third-Party Links

Our Site may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.

7.    Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised Privacy Policy on this page with an updated “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any updates.